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Video 4: How to Set Up Inbound Call Routing

This video instructs you on configuring an inbound route which tells your phone system where to send an inbound phone call.

1. Browse to your SIP.us demo account > Log in

  • Get a free test number (available for 4 hours at a time)
  • Select one of the numbers by clicking “Add Number”
  • The number should now appear under “Telephone Numbers”  on your SIP.us account
  • Confirm the number is registered by clicking “Trunks”
  • Confirm the IP Address and Port Number match the destination where you want inbound calls sent
  • Confirm the IP Address and Port number match what’s listed on your phone system by browsing to your FreePBX admin page, and selecting “Asterisk Summary”

2. Browse to FreePBX admin > Select “Connectivity” drop down menu > Select “Inbound Routes” module

  • “Add Incoming Route” by completing the text fields “Description” and “DID Number”
  • Scroll down to “Set Destination” and select “Extensions” from the “choose one” drop down menu
  • The extension that you’ve created in the previous step will appear in the grey drop down
  • Click “Submit”
  • Click “Apply Config”

3. Dial your SIP.us test number from a different phone than the one you are using for your extension to test the inbound route you have created

  • Dial the number
  • Check the phone you’ve set up as your extension
  • If it rings, that means the call is established and that the inbound route for that number is is working and ringing the proper extension on your PBX

Inbound Route creation should be complete, you can add as many inbound routes as you like. Your next step is to create a ring group.

What is an inbound route?

An inbound route tells your phone system were to send an inbound phone call. Inbound routes can be configured with different rules depending on the time of day using time conditions; or an IVR for after hours.