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Video 2: How to Set-up Ring Groups

This video instructs you on how to create ring groups which allow your phone system to ring multiple extensions in a desired pattern on your PBX.

1. Browse to FreePBX admin screen  (ring groups require at least 2 extensions) > Create a second extension on your PBX (see previous videos on “Creating an Extension and activating …”)

2. Select “Applications” drop down menu > Select “Ring Groups” module

  • Confirm the default “Ring-Group Number” is set to 600
  • Enter a “Group Description” in the text field which will represent your name for this ring group.
  • Select the type of ringing strategy you want for the ring group by selecting a “Ring Strategy” from the drop down menu (Review each strategy by clicking the “?” to define each term)
  • The basic ring strategy is “ringall”
  • Confirm your “Extension Quick Pick” from the drop down, or manually enter the extension in the “Extensions List” text field. (Remove extra spaces and add additional extensions below your first entry (not beside it))
  • Select the “choose one” drop down from the “Destination if no answer” section
  • Select “Voicemail” and bring up the voicemail that you created for your first extension, or to whatever selection you want the calls to go to when there is no one answering the phone
  • Click “Submit Changes”
  • Click “Apply Config”
  • The ring group is now active

3. Select “Connectivity” drop down menu > Select “Inbound Route” module

  • Select the inbound route that you created using SIP.us (right side of page)
  • At the bottom of the page under the “Set Destination” section, select “Ring Groups”
  • The ring group that you created will appear in grey
  • Click “Submit”
  • Click “Apply Config”

You should now have a working ring group on your PBX. You can now test the phone number. When you call the number it will now ring both the extensions you created in the ring group.

What is a ring group?

Your phone system will allow you to ring multiple extensions in a desired pattern on call groups that exist in your PBX. Legacy telephony called these hunt groups, thought ring groups offer additional flexibility with call routing.

What are the different types of ring strategies?

Ringall, hunt, memoryhunt, *-prim, firstunavailable, firstnotonphone, random.  Use the tooltips in the Ring Group module on your DIY PBX for further information; in general these strategies shape the conditions around an inbound call to route them to the most effective operators handling the call.